At Ricco Jewellery, we uphold high quality standards in our products. Our entire silver collection is crafted using genuine 925 sterling silver. Some of our special collections feature gold plating or direct gold craftsmanship. Material information is transparently shared on the product detail pages.

Pure silver, by its nature, can oxidize (tarnish) over time when exposed to air and moisture. However, the special protective rhodium plating and coating processes we apply to our products significantly delay this process. You can extend the lifespan of your products by keeping them away from chemicals such as perfume, chlorine, and detergent.

You can determine your size using the "Size Guide" page on our website with household items (using a string or paper). We also recommend having your finger size measured for free at any jewelry store for the most accurate result.

Yes, all Ricco Jewellery designs are guaranteed against manufacturing defects. If you experience a manufacturing-related problem with a product you have purchased, our technical team will carry out the necessary inspections and provide repair or replacement support.

All your orders are sent in elegant and protective jewelry boxes specially designed for our brand. If you add your request to the order note section, we can also include a free gift note card for sending to your loved ones.

You can use credit cards and debit cards from all banks for your purchases on our website. Additionally, you can pay via Money Transfer/EFT to our IBAN details provided on the payment page.

Your security is our top priority. Our site is protected with a 256-bit SSL certificate. During the payment process, your card details are transmitted directly and encrypted to the bank's infrastructure; they are never stored in our database.

Yes, we offer installment options for credit cards from our partner banks within legal limits. When you enter your card details on the payment page, you can view the installment options specific to your bank.

The error usually occurs because the card is not open for online shopping, the limit is insufficient, or the 3D Secure approval has timed out. If the problem persists, you can contact your bank or reach us through the communication channels on our contact page.

At Ricco Jewellery, to enhance customer satisfaction, we offer free shipping to all of Turkey with no minimum order. Shipping fees will not be applied to your cart.

All orders placed until 11:00 AM on weekdays will be delivered to cargo on the same day after going through quality control processes. Orders received after 11:00 AM will be prioritized for shipping on the morning of the next business day.

An automated SMS and email will be sent to you when your order is shipped. You can track your package in real-time by clicking on the tracking link in these notifications.

We kindly ask you to inspect your package upon delivery. If there is significant damage or the package has been opened, you should not accept the product and must contact us after having a "Damage Assessment Report" prepared. Missing or damaged products will be replaced quickly.

You can return the product you purchased within 7 days from the date of receipt without stating any reason. The product to be returned must be unused, with its tag intact, and in resalable condition.

For returns/exchanges, you can obtain your return code by writing directly to our support line. With the code we provide, you can ship your item free of charge via our contracted cargo service.

Due to hygiene regulations and the nature of jewelry products, returns cannot be accepted for used, scratched, or damaged items. However, products with manufacturing defects are always covered by our warranty.

Once the product you returned reaches our warehouse and is approved, your payment will be refunded to your card or account within 3-7 business days. For installment purchases, your bank may reflect the refund in installments.

Personalized products that have special text written on them (such as name necklaces) or are custom-made to your specific measurements cannot be returned or exchanged, except in cases of manufacturing defects, as per legal regulations.

Yes, you can place an order as a guest without signing up by using the "Guest Checkout" option. However, we recommend becoming a member to take advantage of discounts and easily track your orders.

When you click on the "Forgot Password" link on the login page and enter your email address, a link will be sent to you to reset your password. You can securely create a new password using this link.

After logging into the "My Account" panel, you can update your information such as address, phone, or name at any time from the "Profile Information" tab, and manage your saved addresses.

Your data is protected with the highest level of security protocols under the GDPR (General Data Protection Regulation). Your information is never shared with third parties for advertising or sales purposes.

If you wish to terminate your membership, your account and data will be permanently deleted from our system upon sending your request to info@riccojewellery.com or our WhatsApp line.