Cancellation, Return, and Exchange Policy

How can I exchange a product I purchased?

You can exchange a product purchased through the Online Shop within 7 days from the delivery date.
To request an exchange, you can contact us by sending a message to 05070771165.

Shipping fees for packages sent by Ricco are covered by our company.
However, shipping fees for packages sent to us for return or exchange are borne by the sender.

How can I return a product I purchased?

1. Return Period: The product must be sent to us within 7 days at the latest from the date you received it.

2. Return Request: To request a return, simply send a message to 05070771165 including your name-surname, order number, and reason for return.

3. Shipping Fees: The shipping fee for packages sent by Ricco is covered by our company, while the shipping fee for returns or exchanges is covered by the customer.

4. Inspection Process: After the product reaches us, it is inspected, and if found suitable, the return process is completed within 7 business days.

5. Return Conditions: The product must be unused, its tag undamaged, and returns are not accepted for personalized products.

What are the return conditions?

- You must send the product back to us in its original undamaged packaging, with the product label intact, unused, and not damaged due to misuse,

- You are obliged to return the product in the condition it was delivered to you, and if it has been used, to pay for the loss in its commercial value due to such use.

- The shipping fee for packages sent by Ricco is covered by the institution, while the shipping fee for packages sent for return or exchange is covered by the sender.

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